Privacy Policy

1Introduction

Élan Noir ("we", "us", "our") is committed to protecting the privacy of everyone who visits our website, shops our collection, or engages with our services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data.

By using our website or purchasing from Élan Noir, you agree to the practices described in this policy. This policy is framed in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India, along with applicable global data protection principles.

2Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically as you interact with our site.

Information You Provide

• Name, email address, phone number, and shipping/billing address
• Account login credentials and order history
• Payment details, processed securely through our payment partners
• Preferences shared during fragrance consultations or bespoke orders
• Messages sent through our contact form, chat, or WhatsApp

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and referring website
• Cookies and similar tracking technologies (see Section 4)

3How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and returns
• Personalize product recommendations and fragrance consultations
• Send order confirmations, shipping updates, and customer support responses
• Share promotional offers and newsletters, where you have opted in
• Improve our website, products, and overall customer experience
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations under applicable Indian and international law

4Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how our site is used.

You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

5Sharing With Third Parties

We do not sell your personal information. We may share data with trusted third parties strictly to operate our business:

• Logistics partners — to deliver your orders across India and internationally
• Payment gateways — to process transactions securely
• Marketing platforms — to send newsletters and offers you've opted into
• Analytics providers — to help us understand and improve site performance
• Legal authorities — where required by law or to protect our rights

6Payment & Order Data

All payments made on our website are processed through PCI-DSS compliant payment gateways. Élan Noir does not store your full card number, CVV, or banking credentials on our servers at any point.

Order data, including items purchased and shipping details, is retained for accounting, warranty, and customer service purposes as required by applicable law.

7Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including SSL encryption, restricted access controls, and regular security audits.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

8Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by tax, accounting, and legal obligations. Account data is retained until you request deletion, subject to legal retention requirements.

9Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal exceptions
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details in Section 13.

10Children's Privacy

Our website and products are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

11International Users

Élan Noir ships to over 60 countries. If you are accessing our website from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate, in accordance with this policy.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated via email or a prominent notice on our website, along with an updated "Last Updated" date.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our team.